ATC PAINTS is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
Product is used/altered/Defective product.
Physical / in-transit damage to the product.
Branded product received seal opened.
Empty packet/some items or accessories are missing.
Significant difference found in ATC PAINTS website as comparison to product.
Customer is not eligible for return/exchange if
Its “No longer needed”.
Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
For Products purchased on ATC PAINTS, in the event the customer has any concern with the Product, the customer shall inform to ATC PAINTS Customer care within 48 Hours of product delivery.
Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
If customer is sharing photographs of product it must be four angle photograph (Videography will be highly appreciated).
In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product.
In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement.
All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
ATC PAINTS shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Below Mentioned products are non-returnable:
Category Product Type
Automotive Lubricants, greases, oils, waxes, polishes & other liquid.
Medical or Lab Supplies No return policy against any issue.
Tapes, Adhesives, Sealants, Welding, Paints & Coatings, Lubricants, Coolants & Industrial Oils Adhesives (all liquids), hazardous materials and lubricants.
Abrasives Abrasive Powders & Pastes no return.
Cleaning Equipment Floor Polishers / Cleaning Sprays
Electricals Refunds will not be initiated on electrical / Electronic products / large appliances.
Lighting and Luminaries All type of Lights is non-returnable.
Measurement & Testing Calibration related issues should be handled by Supplier / Manufacturer directly.
Note: ATC PAINTS is always happy to help customer if customer fails to understand the working of product, Customer can contact. ATC PAINTS customer care team either through email / phone. If customer received defective product after 1st time exchange, ATC PAINTS will connect customer with Supplier/Brand to troubleshoot the issue.
