The refunds in accordance with the above guidelines shall be as per the following:
In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall NOT be allowed in the following cases:
Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
In case where price tags, labels, original packing, freebies and accessories, box are missing.
If the Product is damaged by the customer, in any manner as may be determined by ATC PAINTS at its sole discretion.
If Product has been used by the customer.
If Product sold as combo/sets cannot be returned as individual Product.
I've still not received the refund to my bank account. Why?
If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
Damaged products are returned to our warehouse and has been quality checked.
I paid the amount upfront while purchasing product from ATC PAINTS, how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. ATC PAINTS will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from ATC PAINTS customer support team asking for.
Bank Name
Account Number
Account Holder’s name
IFSC code
Location of the Bank
We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
